- What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, and American Express. Depending on availability, customers may also use Apple Pay, Google Pay, and supported electronic wallets displayed at checkout. Available payment methods may vary according to the customer’s location, device, and checkout conditions. Your bank statement will reflect a charge corresponding to Quickfoldseat or our operating entity. - How long does order processing take?
Orders are normally processed within 1–3 business days after payment has been received and order details have been confirmed. Once an order has been dispatched, tracking information will be sent to the email address provided at checkout. - How long does delivery take?
We serve customers across Europe and the United States. The standard delivery period is 3–7 business days after dispatch. Orders are handled through reliable delivery services including DHL, FedEx, and UPS Priority services, depending on the destination and delivery arrangement. - Will I receive tracking information?
Yes. Tracking updates are sent to the email address provided when the order is placed. Notifications are issued at key stages, including when the order is dispatched, when it reaches a carrier facility, and when it enters local delivery. - What happens if my order takes longer than expected?
If an order exceeds the standard delivery period, please contact online@quickfoldseat.com. We will review the shipment and investigate the delivery with the relevant carrier. Depending on the circumstances and outcome of the investigation, an appropriate resolution may include a full refund or replacement shipment. - Can I return my order if I change my mind?
For eligible consumer purchases in the European Union, customers generally have a 14-day Right of Withdrawal without giving a reason. The withdrawal period generally begins when the customer, or a person designated by the customer other than the carrier, receives physical possession of the goods. To request a withdrawal, please contact online@quickfoldseat.com within the applicable period. Returns and refunds are handled in accordance with applicable consumer protection requirements. - What if my product arrives damaged or has a defect?
Please contact online@quickfoldseat.com after receiving the order and provide your order number together with photographs showing the relevant issue. Where the photographs provide sufficient information to review the matter, we may process a refund or replacement without requiring the damaged item to be returned. Any applicable statutory rights relating to defective or non-conforming goods remain unaffected. - Do I need to return a damaged item?
Not necessarily. Where photographs or other available information are sufficient for us to assess the issue, we may process the matter without requiring the damaged item to be returned. If a physical return is required in a particular case, we will provide the relevant return instructions. - How can I request a refund?
Please email online@quickfoldseat.com with your order number and the reason for your request. For damaged or defective products, photographs should be included where relevant. Approved refunds are processed back to the original payment method within 5–10 business days. - What information should I provide when contacting customer service?
For faster assistance, please include your name, order number, email address used at checkout, and a brief description of your inquiry. For product damage or defects, please also include clear photographs of the relevant item. - How can I contact Quickfoldseat?
You can contact us using the following details:
Brand: Quickfoldseat
Company: CANAPES ET COMPANY
Address: HOMESALONS, 49 BOULEVARD DU HAVRE 95220 HERBLAY-SUR-SEINE
Phone: +33966985983
Email: online@quickfoldseat.com
Our customer service team aims to respond to inquiries within 24 business hours during our regular service period.