1. Shipping Coverage & Origin
- Quickfoldseat accepts orders for delivery to customers across Europe and the United States.
- Orders are dispatched from our fulfillment center:
- Dispatch Address:HOMESALONS, 49 BOULEVARD DU HAVRE 95220 HERBLAY-SUR-SEINE
2. Order Processing
- Orders are normally processed within 1–3 business days after payment has been received and order details have been confirmed.
- Once an order has been prepared for dispatch, the relevant delivery information and tracking details will be provided to the customer via the email address entered at checkout.
3. Delivery Timeframes
- The standard delivery period is 3–7 business days following dispatch.
- Depending on the destination, shipments are handled through reliable international delivery services, including DHL, FedEx, and UPS Priority services.
- Delivery times are calculated in business days (Monday through Friday, excluding public holidays) and may vary based on destination and carrier operational capacity.
4. Tracking Notifications
- Tracking information is sent to the email address provided when the order is placed.
- Tracking notifications may be issued at key stages of the shipment, including:
- Order dispatch
- Arrival at a carrier facility
- Movement through the delivery network
- Final local delivery
- Customers must ensure that the email address provided at checkout is accurate and accessible.
5. Delayed Deliveries
- If an order has not arrived within the standard 3–7 business day delivery period after dispatch, please contact online@quickfoldseat.com.
- We will review the shipment and investigate the delivery status with the relevant carrier. Depending on the investigation outcome and circumstances, an appropriate resolution may include a full refund or a replacement shipment.
6. Lost or Damaged Shipments
- Where a shipment is reported as lost in transit or arrives damaged, customers should contact us promptly at online@quickfoldseat.com and provide the order number together with any relevant information or photographs.
- Issues are reviewed and handled in accordance with the circumstances and mandatory consumer protection requirements.
- For consumers in the European Union, the risk of loss or damage to goods remains with the seller until the goods are physically received by the consumer or by a designated third party other than the carrier.
7. Delivery Information & Address Accuracy
- Customers are responsible for providing accurate delivery information when placing an order. If delivery details need correction after submission, please contact us immediately.
- Once an order has been dispatched, changes to delivery details depend entirely on the carrier’s available redirection options.
8. Contact Support
- For questions concerning shipping, tracking, or delivery arrangements, please contact:
- Company: CANAPES ET COMPANY
- Address: HOMESALONS, 49 BOULEVARD DU HAVRE 95220 HERBLAY-SUR-SEINE
- Phone: +33966985983
- Email: online@quickfoldseat.com